From the minute I contacted the business, John provided super friendly and professional customer service. I have a mid-size SUV and my problem was kids, beach trips & dogs...it was bad. In fact, bad is too gentle a word lol! After recovering from a broken neck, it hurts me to deep clean my car so the buildup of fur, sand and kid's mess was so bad I wondered if John might turn me away...but I never felt a moment of judgement from him at all! He and his team got my entire inside looking and smelling like an absolute brand new ride. It was truly unbelievable. I have been to this business twice for the same service and gotten consistent results.